For one of our prestigious tier one IT clients, the Outworks team has successfully deployed resources to deliver SLA-focused global end-user support.
Our goal is to provide a remote service desk to the client, via incoming calls and chats. We are also accountable for service delivery and monitor the Service Desk tool for open & pending tickets. We will be providing call & chat resolution to the end-user as per the ticket prioritization and escalation flow. To achieve maximal results, we are having a dedicated, single point of contact for the IT infrastructure management services.
We at Outworks Solutions aim to provide IT Infrastructure end-user support to bring efficiency and cost-effectiveness to your ongoing IT operations. Our team is competent to deliver on SLA-based projects.