Bengaluru
Posted 2 years ago
Experience: 5 to 8 years
Job Location: Bangalore
Job Description
- Minimum 4 years experience in UiPath Support and 1 year as project lead.
- Ensure automation is executing and generating throughput as per defined criteria and SLAs
- Enable automation support engineers to provide L1, L2 and L3 levels of support
- Managing the BOT Operations and Infrastructure
- Maintain communications with the Customer and client
- Be a single-point SPOC for all escalations
- Measure and evaluate Service levels with the Customer Project Manager/ POC.
- Participate in monthly / Weekly / Daily review meetings
- Administer the Project Change Control and Project Scope
- Distribute reports (Monthly/Weekly) as agreed
About Outworks Solutions
Outworks Solutions helps tier-one IT organisations improve their workforce. Our expert recruiters aim to bridge the gap between employers and talents. Furthermore, we create result-driven solutions aimed at enriching customer experience. Our headquarter and state-of-the-art development centre are established in Noida, and we have multiple teams operating from Bengaluru, Pune, Dehradun and Nagpur. Outworks Solutions has been a trusted partner to India’s largest service-based IT companies and Global Captive Centres (GCCs). We will meet your expectations.
