Bengaluru
Posted 2 years ago
Experience: 5 years
Job Location: Bangalore
Job Description
- Create product documentation for developers and system administrators
- Author in a variety of environments, Microsoft Word and DITA/XML
- Research, write, and ensure the accuracy of the content that covers current and future releases of our product
- Review and edit best practice guides from SMEs
- Analyze current product documentation to determine usability and make improvements as indicated
- Continuously improve documentation by responding to and incorporating feedback from customers and internal users
- Collaborate with other groups to create content for the ServiceNow development community
Qualifications
- 3+ Yrs Proven experience making technical content accessible to audiences with mixed levels of expertise (in English or German preferred)
- Ability to learn highly technical products quickly, using pre-release software and internal documentation
- Understanding source control systems and maintaining multiple versions of content
- Experience working in Scrum/Agile development environments
- Ability to obtain information through research, interviews, and experimentation
- Ability to work with geographically distributed team members and developers
- Motivation and ability to be productive in a fast-paced, dynamic environment
- Self-direction, flexibility, and an eagerness to learn
- Understanding of the software development life cycle
- Working knowledge of DITA and topic-based writing and Microsoft Word
- Familiarity with IT service management software (ITSM), PaaS, and SaaS
- Experience with programming or scripting languages (Java, JavaScript)
About Outworks Solutions
Outworks Solutions helps tier-one IT organisations improve their workforce. Our expert recruiters aim to bridge the gap between employers and talents. Furthermore, we create result-driven solutions aimed at enriching customer experience. Our headquarter and state-of-the-art development centre are established in Noida, and we have multiple teams operating from Bengaluru, Pune, Dehradun and Nagpur. Outworks Solutions has been a trusted partner to India’s largest service-based IT companies and Global Captive Centres (GCCs). We will meet your expectations.
