Bengaluru
Posted 2 years ago
Experience: 1 to 3 years
Job Location: Bangalore
Job Description
- Responding to Phone, Chat and E-mail support requests
- Maintaining and updating guides, knowledge-based articles, and instructions
- Working with subject matter experts to identify resolutions to problems
- Generate ideas to automate current processes; Perform project-related duties, as assigned or requested
- Keep current with alternative information systems and technology, and make recommendations consistent with the business and systems strategies
- Handle unexpected application Outages – Incidents Tracking customer requests to closure Skill Set.
- Above all, a customer service desk associate should be personable and enjoy working with people.
- Take ownership of all tasks and committed to high-quality results
- Strong organizational skills; ability to multitask; detail-oriented
- Good verbal and written communication skills; A track record of self-improvement and continuous learning
- Enter issues via a problem tracking tool (JIRA)
- Good sense of humour – has fun in pressure-filled moments
- An entry-level understanding of relevant technologies, solutions, troubleshooting and support
- Associate Degree in Information Technology or equivalent experience preferred
- Monitor the health and status of current systems; Understanding of product workflows in an operational setting
- Provide customer follow-up to ensure questions have been answered and collect satisfaction feedback
- Possess a genuine desire to help others
About Outworks Solutions
Outworks Solutions helps tier-one IT organisations improve their workforce. Our expert recruiters aim to bridge the gap between employers and talents. Furthermore, we create result-driven solutions aimed at enriching customer experience. Our headquarter and state-of-the-art development centre are established in Noida, and we have multiple teams operating from Bengaluru, Pune, Dehradun and Nagpur. Outworks Solutions has been a trusted partner to India’s largest service-based IT companies and Global Captive Centres (GCCs). We will meet your expectations.
