Bengaluru
Posted 2 years ago
Experience: 2 to 8 years
Job Location: Bangalore
Job Description
- 2+ Years of experience in RPA Support
- First Line Support for Uipath
- Basic knowledge of Powershell and Scripting
- Monitoring UiPath console for failures / issues / events
- Debugging / diagnostic / Troubleshooting and resolution of issues. Generally, Severity 3 and Severity 4 issues.
- Issues which are known and recurring.
- Daily health check and routine activities. Log Reviews.
- Deployment of new Bots
- Escalation to L1 & L2 (OEM and Dev team) support; if required.
- Channels for the First line of support will be ITSM Tickets, Bot Monitoring Console, Chat, Phone, and Email communications.
- Documents / SOP Updates
- UiPath User Access management
- Coordination with Infrastructure team (Compute, Network etc), Create tickets for VM Disk space
- Incident and Service Request Management. Ticket Creation, Update, Assignment, Closure, SLA monitoring
Key Skills
- RPA Support
- Robotics
- Uipath support
- Python
- L1 Support
- L2 Support
About Outworks Solutions
Outworks Solutions helps tier-one IT organisations improve their workforce. Our expert recruiters aim to bridge the gap between employers and talents. Furthermore, we create result-driven solutions aimed at enriching customer experience. Our headquarter and state-of-the-art development centre are established in Noida, and we have multiple teams operating from Bengaluru, Pune, Dehradun and Nagpur. Outworks Solutions has been a trusted partner to India’s largest service-based IT companies and Global Captive Centres (GCCs). We will meet your expectations.
