Experience: 6 to 12 years
Job Location: Pune, Mumbai, Kolkata, Chennai, and Bangalore
- 6+yrs of Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities.
- Understanding of Sales Process, Contract Management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM).
- On-demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of the administration of data centres (database administration, upgrades, performance,)
- Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to the process defined. Support provided is functional (analysis, feedback, recommendation …).
- Analyze the content of releases in his/her area and recommend the best organization as far as testing is concerned.
- Liaise with regional/local support teams and testing factory to ensure that the release validation process is done properly
- Analyze, challenge, and validate recommendations and actions in his/her area
- Liaise with Global Data Excellence and Business Process Leaders organization regarding problem-solving and enhancement
- Contribute, review and validate Core bugs & enhancements specifications. Contribute to testing and validation.
- Involved in configuring Master Data, Document Types (Sales Order Types, Delivery Documents, Billing Documents, Credit and debit memo, etc.) including special order types (Third Party Processing, Consignment Processing, Inter-Company Billing and Inter-company stock transfers), Availability Check, Material Listing/Exclusion, Rebate processing, Deliveries and Post Goods Issues.
About Outworks Solutions
Outworks Solutions helps tier-one IT organisations improve their workforce. Our expert recruiters aim to bridge the gap between employers and talents. Furthermore, we create result-driven solutions aimed at enriching customer experience. Our headquarter and state-of-the-art development centre are established in Noida, and we have multiple teams operating from Bengaluru, Pune, Dehradun and Nagpur. Outworks Solutions has been a trusted partner to India’s largest service-based IT companies and Global Captive Centres (GCCs). We will meet your expectations.